Return Policy

Kitsch Klothing wants every item we ship to satisfy and delight. If for some reason you are dissatisfied and need to return or exchange your item, here is how it works...

Kitsch Klothing and Accessories accepts returns on all merchandise, including sale items but excluding custom made or special order items, returned in original condition within 21 days of receipt.

Please read on for all the details...

Return Policy
Returns for refund, exchange or store credit are accepted on items that have not been worn, altered, or washed, and with all tags attached. Merchandise must be returned to us in the original condition it was received in. This means that you should take care with how you package the item. If the item(s) are dammaged in transit due to poor packaging, we cannot refund your money, exchange the item or issue a store credit in this case. If merchandise is damaged in transit and was the fault of the shipper, you are responsible for filing any claims against the shipper and we cannot accept the return. Of course, we will assist you with your claim as much as we can. You can only return merchandise for refund, exchange or store credit by mail within 45 days of your original purchase date. If you live very very far away and the package took overly long to reach you, we may make exception and extend the time period. Shipping charges are not refundable and you are responsible for all shipping charges related to the return. We strongly recommend that you insure all items when you ship them for a return. Once we receive the item, we will issue a refund to you via paypal as soon as possible.

How to Return Merchandise
If you would like to return an item, simply repack the item. Most of the time the original packaging works. Take care when packaging the return because we cannot refund, exchange or offer store credit to items that arrive damaged due to poor packaging or at the fault of the shipper. Address for Returns Kitsch Klothing and Accessories 82-9 Windermere Avenue Toronto, Ontario M6S 5A4

What happens when we cannot accept a return
We cannot issue a refund, exchange for any item, nor issue a store credit on returns that are classified as not acceptable. Returns are not acceptable if any one of the following conditions apply: - Package has a postmark more than 45 days after the original purchase date. This date is determined by the date and time you placed your original order at kitschklothing.com - Merchandise is received damaged, worn, washed, altered, not in saleable condition or without the original tags attached. - The item you purchased was a custom or special order.
We will send it back to you if you want to pay the actual shipping charges it costs to send your original order back to you.

Refunds
Refunds will be processed in an expedient and timely manner once your item(s) are received. You will receive an email confirming the amount of the credit.

Exchange an Item
If you would like to exchange an item for another color or size then we will ship the exchange to you at our expense (does not apply to international orders). The item you would like to exchange for must be in stock and we must receive the original item (shipped to us at your expense) before we can ship out the new item. Returns for exchange are only accepted if they meet all criteria for an acceptable return. Since we maintain small quantities of inventory, we cannot be sure that the item you would like to exchange for is available. If you would like to exchange something then just send an email to mauig@hotmail.com and we can hold that item for you until your return gets to us, if it is available.

Insurance We highly recommend that you return the item via an insured carrier (e.g., FedEx, UPS, Canada Post Xpress Post), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns.

Damaged or Incorrect Items
If you receive defective, damaged merchandise or an incorrect item, notify us via email within three days of receiving the product. We recommend you reply to your Delivery Confirmation email explaining the damaged/incorrect item. You are required to keep the original box and all packaging materials so that we can file a claim with the shipper. Please contact us at mauig@hotmail.com and we will make arrangements from there. The merchandise must not be used, worn, washed and must have all tags still attached.

Return Policy Definitions
Date of receipt - the date that the shipper delivers the package to the shipping address. The date of receipt is NOT the date you open the package (i.e. you were out of town when it was delivered so you didn't open the package for another 3 days). Date of receipt is the date that the package is succesfully delivered to the recipient.
Return - An item that you purchased from shopLAstyle.com that is shipped back to us. The only types of returns we have are for refund, exchange or for store credit. We only accept returns if they meet all conditions as defined in the return policy. If a return is not accepted by us then it becomes an Unacceptable Return. Exchange - An exchange is a return for other merchandise that is currently in stock. If the item that you would like to exchange for is out of stock then the return is not for an exchange. The return is either for a refund or store credit. Store Credit - A store credit may be issued for merchandise returned if the return was determined to be acceptable. A store credit may be issued if the item you returned is a gift because we can only issue refunds to the credit card that was used in the original transaction.

Any other questions? Email us at mauig@hotmail.com